3Sixty Life Limited

Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT No. of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 25 13
Claims declined (policy terms or conditions not recognised or met) 15 7
Claims declined (non-disclosure) 0 0
Dissatisfaction with policy performance and maturity values 1 0
Dissatisfaction with surrender or paid up values 1 0
Misselling 0 0
Lapsing 10 4
Miscellaneous 5 1
TOTAL 57 25

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