As part of our commitment to openness (one of our core values), we undertake to publish comprehensive records of our achievements by calendar year* (including relevant workload and case completion statistics, case studies directly pertinent to consumers and updates on our social responsibility initiatives), as well as a full set of financial records per year.

Click on the links below to download the relevant document(s). Please note that due to the time taken to collate data from each calendar year, our Annual Report and Financial Statements will only be published some months into the following year

For more information or press enquiries, please contact us.

*Prior to reporting year 2024, these reports were published by the four legacy ombud schemes which were amalgamated to form the NFO in March 2024.