NFO Banking Division – Members

The banks shown below are all members of the Banking Division of the NFO by virtue of also being members of The Banking Association South Africa.

Members are shown in alphabetical order, and we regularly update this page to show new members. If you cannot see your bank here, you can contact them to find out if they are a member, or confirm with us here.

Disclaimer 

Please note that the website and email launch links supplied below will direct you to third-party websites and content. By clicking on any of these links, you acknowledge that the NFO is in no way responsible for such third-party content, and you agree to indemnify and hold harmless the NFO, its directors, employees or agents against the consequences of any action you take or fail to take in consequence of your decision to rely upon any third-party content, howsoever accessed.

Access Bank SA
African Bank Ltd
Albaraka Bank Ltd

Call: 0860225786

Bank of China (JHB)
Bank of Taiwan (SA)

Call: 0800-025-168

Bidvest Bank Ltd
BNP Paribas

Call: 0800 999 899

Capitec Bank Ltd
China Construction Bank
Citibank N.A.
Deutsche Bank AG (JHB)
Discovery Bank
Finbond Mutual Bank

Call: N/A

First Rand Bank

Call: 087 575 9408

FNB of SA Ltd

Call: 087 575 9408

GBS Mutual Bank
Grindrod Bank Ltd

Call: 0800 601 011

Habib Overseas Bank Ltd
HBZ Bank Limited
HSBC Bank PLC
ICICI Bank

Call: 011 676 7800

Investec Bank Ltd
Ithala Limited
JPMorgan Chase Bank
Mercantile Bank Ltd
Nedbank Ltd

Call: 0860 444 000

Postbank
Sasfin Bank Ltd
Societe Generale (JHB)
Standard Bank of SA Ltd

Call: 0860 101 101

Standard Chartered (JHB)
State Bank of India

Call: 011 778 4500

Ubank Ltd

Call: 011 518 5202

Kindly Note: We understand that you may have lodged your complaint with various bank staff members already and that you may be frustrated. Our experience has however shown that this process facilitates a quick resolution of complaints that have substantial merit.
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