Membership Application

NFO Membership

If your institution provides financial products or services, membership of the NFO is mandatory – it’s a legal requirement in terms of the FSRA. In addition to fulfilling your compliance obligations, membership will ensure your organisation projects and maintains accountability and transparency.

Benefits of NFO Membership

  • Independent Dispute Resolution – Access to unbiased and impartial resolution of disputes helps to foster trust between your institution and your customers.
  • Legal Compliance – NFO membership ensures compliance with your Financial Sector Conduct Authority (FSCA) obligations.
  • Increased Customer Confidence – Consumers are more likely to engage with financial institutions that belong to a recognised, credible ombud scheme. NFO membership signals commitment to world-class customer service and fair treatment.
  • Reduced Legal Costs – Our dispute resolution services compare favourably to the costs of pursuing litigation or other legal channels.
  • Reputation and Brand Enhancement – Being associated with a transparent, independent ombud service enhances your institution’s reputation for being fair, reliable and focused on the needs of your customers.
  • Faster Complaint Resolution – More efficient dispute resolution can save your institution time and resources – all while maintaining customer satisfaction.
  • Promotes Fair Treatment of Customers –  Aligning your institution with Treating Customers Fairly (TCF) principles promotes legal compliance, as well as fairness and transparency in all customer interactions.
  • Standardised Complaint Process – Membership enhances consistency and improves efficiency in handling customer queries and disputes across the financial sector through share learnings and best practice.
  • Positive Media Coverage & Industry Recognition – The NFO actively creates opportunities for media coverage and public recognition of excellent customer service.

Become a member of the NFO.

NFO South Africa

NFO membership consists of financial institutions offering services to consumers in the following areas:

Click on the links below to view the current members of the NFO and to access their contact details:

Group 3

Banking

Group

Credit

Group 2

Non-life Insurance

Group 4

Life Insurance

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