Considering a career in financial services dispute resolution?
The field of dispute resolution between financial services providers and their customers is a vital, rewarding and fascinating one.
It’s essential for the health of South Africa’s financial system, and very fulfilling for the expert financial professionals who strive to settle disputes amicably, and to the satisfaction of both parties involved.
The newly unified National Financial Ombud (NFO) comprises 4 divisions: Banking, Credit Provision, Short-term Insurance, and Long-term Insurance, which require high levels of specialisation. All of these create employment and upskilling opportunities.
If you are focused on financial services as a career, and are detail-orientated, diplomatic and perseverant by nature, be sure to visit this page regularly for future vacancies.
We look forward to having you on board!
Case Administrator – New Complaints Unit – INTERNAL VACANCY – CABD/ 2026/007
To manage and resolve complaints efficiently and fairly by ensuring that all cases—whether outside jurisdiction, premature, or formal—are appropriately assessed, referred, and processed on the Respond system. This role ensures timely communication with complainants, banks, and other Ombudsman offices while maintaining accurate records and adhering to service standards.
Snr Adjudicator / Adjudicator – VACANCY – ADJL/2026/009
Effectively address adjudication matters within the Life adjudication division in alignment with the NFO strategy in a fair, impartial and consistent manner, whilst achieving productivity and efficiency objectives.
Case Assessor – VACANCY – ADJL/2026/008
Effectively address adjudication matters within the Life adjudication division in alignment with the NFO strategy in a fair, impartial and consistent manner, whilst achieving productivity and efficiency objectives.
Adjudicator/s – VACANCY – ADJNL/2026/007-1
Effectively address adjudication matters within the Life adjudication division in alignment with the NFO strategy in a fair, impartial and consistent manner, whilst achieving productivity and efficiency objectives.