15 December 2025 Over R60 million returned to consumers in 2025. That’s the headline achievement of the National Financial Ombud (NFO) South Africa Banking Division this year, under the leadership
2 December 2025 As festive season promotions intensify nationwide, the National Financial Ombud (NFO) South Africa is urging consumers to exercise caution with Buy Now Pay Later (BNPL) offers. While
24 November 2025 Party season is here, but don’t let it end in disaster: driving under the influence could wreck your future and your finances. This holiday, the biggest hangover
A consumer fell victim to a sophisticated scam, losing R120 000.00, after responding to a social media advert offering discounted airline tickets. After submitting her phone number and email via a
3 November 2025 As South Africans gear up for Black Friday on 28 November, the National Financial Ombud (NFO) urges consumers to think twice before swiping their way into a
13 October 2025 Not every file that crosses the desk of the Life Insurance Division of the National Financial Ombud Scheme (NFO) ends in disappointment. Often, the NFO’s intervention flips
1 October 2025 The law requires all vehicles on public roads to be roadworthy, and insurers are within their rights to reject a claim when a vehicle’s unroadworthiness causes an
22 August 2025 Consumer education is at the forefront of activities by the National Financial Ombud Scheme (NFO) to commemorate Money Smart Week 2025. Money Smart Week runs from 25
With virtual banking cards being offered across all digital banking platforms, and with the ability to load these cards on phones and other wearable devices, virtual cards are gaining ground
With the dramatic shifting of credit from a tool for upward mobility to a survival mechanism for basic necessities like food, rent, electricity and transport, alarm bells are being sounded
The NFO is tasked with a number of responsibilities and duties that help keep South Africa’s economy healthy and robust for consumers and fi nancial services providers alike. It’s essential
The NFO is tasked with a number of responsibilities and duties that help keep South Africa’s economy healthy and robust for consumers and fi nancial services providers alike. It’s essential
