Discovery Life Limited
Stats on Finalised cases per Nature of Complaint |
|
|
NATURE OF COMPLAINT |
No. of Cases |
W/P Resolved in favour of Complainant |
Poor communications/documents or information not supplied/poor service |
44 |
6 |
Claims declined (policy terms or conditions not recognised or met) |
77 |
17 |
Claims declined (non-disclosure) |
9 |
1 |
Dissatisfaction with policy performance and maturity values |
2 |
1 |
Dissatisfaction with surrender or paid up values |
1 |
0 |
Misselling |
0 |
0 |
Lapsing |
10 |
3 |
Miscellaneous |
7 |
2 |
TOTAL |
150 |
30 |
Click Here to go Back to Main Page