First Rand Life Limited

Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT No. of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 9 1
Claims declined (policy terms or conditions not recognised or met) 31 8
Claims declined (non-disclosure) 1 0
Dissatisfaction with policy performance and maturity values 0 0
Dissatisfaction with surrender or paid up values 0 0
Misselling 0 0
Lapsing 3 0
Miscellaneous 1 0
TOTAL 45 9

Click Here to go Back to Main Page