Hollard Life Assurance Company Limited

Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT No. of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 118 55
Claims declined (policy terms or conditions not recognised or met) 119 37
Claims declined (non-disclosure) 5 1
Dissatisfaction with policy performance and maturity values 2 0
Dissatisfaction with surrender or paid up values 4 1
Misselling 0 0
Lapsing 50 20
Miscellaneous 3 0
TOTAL 301 114

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