Liberty Group Limited
| Stats on Finalised cases per Nature of Complaint |
|
|
| NATURE OF COMPLAINT |
No. of Cases |
W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service |
115 |
41 |
| Claims declined (policy terms or conditions not recognised or met) |
147 |
39 |
| Claims declined (non-disclosure) |
21 |
5 |
| Dissatisfaction with policy performance and maturity values |
12 |
0 |
| Dissatisfaction with surrender or paid up values |
10 |
0 |
| Misselling |
0 |
0 |
| Lapsing |
40 |
21 |
| Miscellaneous |
38 |
7 |
| TOTAL |
383 |
113 |
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