Metropolitan Life Limited
| Stats on Finalised cases per Nature of Complaint |
|
|
| NATURE OF COMPLAINT |
No. of Cases |
W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service |
90 |
33 |
| Claims declined (policy terms or conditions not recognised or met) |
59 |
13 |
| Claims declined (non-disclosure) |
0 |
0 |
| Dissatisfaction with policy performance and maturity values |
14 |
1 |
| Dissatisfaction with surrender or paid up values |
7 |
0 |
| Misselling |
0 |
0 |
| Lapsing |
22 |
5 |
| Miscellaneous |
4 |
1 |
| TOTAL |
196 |
53 |
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