Old Mutual Alternative Risk Transfer Limited

Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT No. of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 12 4
Claims declined (policy terms or conditions not recognised or met) 20 8
Claims declined (non-disclosure) 2 0
Dissatisfaction with policy performance and maturity values 0 0
Dissatisfaction with surrender or paid up values 0 0
Misselling 0 0
Lapsing 2 1
Miscellaneous 1 0
TOTAL 37 13

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