Old Mutual Life Assurance Company (SA) Limited

Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT No. of Cases W/P Resolved in favour of Complainant
Poor communications/documents or information not supplied/poor service 160 41
Claims declined (policy terms or conditions not recognised or met) 124 27
Claims declined (non-disclosure) 12 1
Dissatisfaction with policy performance and maturity values 11 2
Dissatisfaction with surrender or paid up values 9 1
Misselling 0 0
Lapsing 65 19
Miscellaneous 35 9
TOTAL 416 100

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