Old Mutual Life Assurance Company (SA) Limited
| Stats on Finalised cases per Nature of Complaint |
|
|
| NATURE OF COMPLAINT |
No. of Cases |
W/P Resolved in favour of Complainant |
| Poor communications/documents or information not supplied/poor service |
160 |
41 |
| Claims declined (policy terms or conditions not recognised or met) |
124 |
27 |
| Claims declined (non-disclosure) |
12 |
1 |
| Dissatisfaction with policy performance and maturity values |
11 |
2 |
| Dissatisfaction with surrender or paid up values |
9 |
1 |
| Misselling |
0 |
0 |
| Lapsing |
65 |
19 |
| Miscellaneous |
35 |
9 |
| TOTAL |
416 |
100 |
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