5 June 2026 In only its second year of operation, the National Financial Ombud Scheme (NFO) has channelled an extraordinary R442.9 million back to financial
5 June 2026 All three divisions of the National Financial Ombud Scheme (NFO) played a role in securing the R442.9 million returned to complainants. Their
5 June 2026 The case studies in the Annual Report of the National Financial Ombud Scheme (NFO) serve as more than a record of disputes
A credit card application was submitted by the complainant in October 2023 to Bank A supported by his ID, proof of address, salary advice, and
The complainant lodged a complaint against the bank after a foreign payment of R1,072,895.45—intended for the complainant—was fraudulently diverted to a third-party account. The complainant
The complainant purchased a motor vehicle financed through an instalment sale agreement with the bank for an amount of R511 660.00. Shortly after delivery, she