Uma unesikhalazo ngomhlinzeki wakho wezinsizakalo zezezimali, usesendaweni efanele! Uhlelo lwe-National Financial Ombud (NFO) luyinhlangano ezimele exazulula izikhalazo ezilethwa ngabathengi ngokumelene nezikhungo zezimali zaseNingizimu Afrika - mahhala! I-NFO iqashelwa njengohlelo lwe-ombud embonini yi-Ombud Council (OC/001/24).
Uma isikhalazo sifakwa kwi-NFO, kwenziwa yonke imizamo yokuthola nokurekhoda ukuthi ummangali kufanele yini ahlonzwe “njengommangali osengozini”.
Noma yimuphi umthengi onesikhalazo ngomhlinzeki wakhe wezinsizakalo zezezimali angaxhumana ne-National Financial Ombud Scheme (NFO) ukuze athole usizo lwethu lwamahhala.
Inhloso eyinhloko ye-National Financial Ombud Scheme (NFO) ukuxazulula izikhalazo zabathengi ezibhekiswe kubahlinzeki bezinsizakalo zezezimali. Njengenhlangano ezimele, sizibophezele ekuxazululeni izingxabano ngokungakhethi, ngokushesha, ngasese nangendlela evulekile, engahlelekile nefinyelelekayo - ngaphandle kwenkokhiso kumuntu okhalazayo.
Abahlinzeki bezinsizakalo zezezimali abahlanganyela kwi-NFO futhi ngenxa yalokho bawela ngaphansi kwegunya lethu bahlanganisa:
Ungabuka uhlu oluphelele lwabahlanganyeli ngesigaba ngasinye ngokukhetha esinye sezigaba ohlwini olungenhla.
Zonke izinyathelo ezidingekayo ukuze ubhale isikhalazo sakho.
Imibuzo Evame Ukubuzwa evela kumakhasimende/abathengi bezinsizakalo zezezimali.
Njengomhlinzeki wezinsizakalo zezezimali, inhlangano yakho iyadingeka ukuthi ihlanganyele ku-NFO. Ukubamba iqhaza kuletha izinzuzo eziningi, okuhlanganisa ukuthobela imithetho okuthuthukisiwe kanye nokwethenjwa kwabathengi okwandisiwe.
Chofoza ezihlokweni ezingezansi ukuze ufunde izindaba zethu zakamuva, ukuze uthole okwengeziwe ngomsebenzi we-NFO, kanye nokubandakanyeka kwethu. ezinhlelweni zethu zokutshalwa kwezimali kwezenhlalo zezinkampani.
25 Agasti 2026 Ukukhwabanisa kwamabhange edijithali sekungene kwenye yezinkinga zezimali ezibaluleke kakhulu eNingizimu Afrika, kwashintsha isimo sabathengi, abalawuli, kanye nabezindaba ngokufanayo. I-Banking Division ye-National Financial Ombud Scheme of South Africa (NFO) ixwayisa ngokuthi njengoba izwe liqhubeka nokulwa nobugebengu.
10 Agasti 2026 Ucingo lwakho lungaphezu nje kwegajethi – luyinqolobane yakho yezinkumbulo, imali, kanye nokuxhumana. Izithombe. Izinhlelo zokusebenza zasebhange. Imithombo yezokuxhumana. Konke kufakwe kudivayisi eyodwa ebushelelezi. Uma inyamalala, ukulahlekelwa kunciphisa kakhulu kunokuphazamiseka – kufana nokulahlekelwa
20 Julayi 2026 Isembozo sokuvikela imali engenayo senzelwe ukuba yindlela yokuphila - isivikelo ekushaqekeni kwezezimali okufika lapho ukugula noma ukukhubazeka kukuvimbela ukusebenza. Kodwa okuhlangenwe nakho komunye umthengi womshuwalense wemali engenayo kubonisa ukuthi leyo ndlela yokuphila ingaba buthakathaka kangakanani
8 Julayi 2026 Njengoba iNingizimu Afrika ivala iNyanga Yentsha futhi ihlonipha ukungalaleli komhla ziyi-16 kuNhlangulana 1976, i-National Financial Ombud (NFO) yavuselela isithembiso sayo: ukuqhubeka nokuhlomisa intsha yanamuhla ngolwazi lwezezimali, imfundo yabathengi kanye nokubandakanya - ukuguqula isibindi sibe amandla ezomnotho. Iminyaka engamashumi amahlanu
24 Juni 2026 Ezweni lesikweletu sabathengi, izinombolo zilandisa indaba ebuhlungu: amaphesenti angama-62 ezikhalazo ezifakwe ezinkampanini zesikweletu ku-National Financial Ombud Scheme SA (NFO) zivunyelwe ngabathengi. UNerosha Maseti, uMxazululi Ophambili Webhange kanye
5 Juni 2026 Ngonyaka wayo wesibili kuphela wokusebenza, i-National Financial Ombud Scheme (NFO) ibuyisele imali eningi kakhulu engu-R442.9 million kubathengi bezezimali, idlula u-R328.5 million otholakale ngonyaka wayo wokuqala. Amanani amacala nawo akhuphuke kakhulu: isilinganiso sokuvulwa kwenyanga sikhuphuke sisuka ku-
5 Juni 2026 Izifundo zamacala eMbikweni Wonyaka we-National Financial Ombud Scheme (NFO) zisebenza njengokungaphezu nje kwerekhodi lezingxabano ezixazululiwe. Zinikeza ithuba lokuthola izinhlobo zezindaba ezivame ukufika phambi kwehhovisi. Ucwaningo ngalunye lwamacala lubonisa
5 Juni 2026 Zonke izigaba ezintathu ze-National Financial Ombud Scheme (NFO) zidlale indima ekuqinisekiseni ukuthi imali engu-R442.9 million ibuyiselwe kubamangali. Iminikelo yabo yahlukahluka ngobukhulu - hhayi ngenxa yomzamo, kodwa ngoba isigaba ngasinye siqondisa izigaba ezahlukene zemikhiqizo yezezimali, kanye
18 Meyi 2026 Uma kukhulunywa ngezicelo zeZinzuzo Zokugula Okukhulu, ukugula ngokwako - hhayi amaphepha akuqinisekisayo - kuyisenzakalo esinqumayo, i-National Financial Ombud Scheme (NFO) inqume empikiswaneni yesiguli somdlavuza nomshwalense i-Discovery Life. Ukungavumelani
4 Meyi 2026 INingizimu Afrika inesibonakaliso esibi sokungahloniphi: inani eliphakeme kakhulu labashona emigwaqweni minyaka yonke ezwenikazi lase-Afrika. Phakathi kwale nkinga kukhona ukushesha ngesivinini esikhulu, isimo sengqondo esingenandaba esithatha isikhathi sokuphendula, sikhulisa ukubulawa kwabantu ezingozini, futhi sishiye abashayeli bekhokha.
13 Ephreli 2026 Lokho okuqala “njengomsebenzi oseceleni” ongenangozi kungaphetha ngama-akhawunti avaliwe, ukufakwa ohlwini lwezinkokhelo zokukhwabanisa, kanye nekusasa lezezimali elonakele. Uphiko Lwebhange lwe-National Financial Ombud Scheme South Africa (NFO) luxwayisa abathengi ngokwanda okukhulu kwezikhalazo ezihlobene
11 Mashi 2026 I-National Financial Ombud Scheme South Africa (NFO) ikhipha isexwayiso esicacile: ungalindi kuze kube yilapho isikweletu sakho sikufake ekhoneni futhi isikweletu sakho sesikhuphuke kakhulu. Iqiniso lilula: ungathatha isinyathelo kusenesikhathi, futhi kufanele. “Abathengi banayo
23 Nhlolanja 2026 Umshwalense uhloselwe ukuba yinethi yakho yokuphepha, kodwa kwabanye abanini bomshuwalense abahlulekayo ukuthola usizo lapho kubaluleke kakhulu. I-Non-life Insurance Division ye-National Financial Ombud Scheme (NFO) ithi abantu bavame ukuthola ukuthi ngemva komlilo, isikhukhula, noma ukweba lokho
09 Nhlolanja 2026 Enye yezinto ezivame ukushiywa ngaphandle ezitholakala ezinkontilekeni zomshuwalense ihlobene nezimangalo ezivela emisebenzini yobugebengu neyomthetho njengokwenqaba ukuboshwa ngokusemthethweni nokushayela uphuze utshwala. Izinto ezishiywe ngaphandle zomshuwalense ziyimibandela echaza izimo lapho izicelo zingeke zisebenze khona.
15 Disemba 2025 Imali engaphezu kwezigidi ezingama-R60 ibuyiselwe kubathengi ngo-2025. Leyo yimpumelelo eyinhloko ye-National Financial Ombud (NFO) South Africa Banking Division kulo nyaka, ngaphansi kobuholi be-Lead Ombud uNerosha Maseti. Ngezinqumo ezinqumayo kanye nokuzinikela okungakhathali okuvela kubaphathi bamacala kanye
2 Disemba 2025 Njengoba ukukhushulwa kwesizini yamaholide kukhula ezweni lonke, i-National Financial Ombud (NFO) South Africa inxusa abathengi ukuthi baqaphele ngezipesheli ze-Buy Now Pay Later (BNPL). Nakuba zithengiswa kakhulu njengezinketho zokukhokha ezilula, ezilula, nezingenanzalo, amalungiselelo e-BNPL anezingozi ezifihliwe.
24 Novemba 2025 Isizini yamaphathi isifikile, kodwa ungavumeli ukuthi iphele ngenhlekelele: ukushayela uphuzile kungalimaza ikusasa lakho kanye nezimali zakho. Kuleli holide, inkinga enkulu yokulala akuyona utshwala; ilahlekelwa yikhava yakho yomshuwalense. I-Non-Life Insurance Division ye-National Financial
3 Novemba 2025 Njengoba abantu baseNingizimu Afrika belungiselela uLwesihlanu Olumnyama ngomhlaka-28 Novemba, i-National Financial Ombud (NFO) inxusa abathengi ukuthi bacabange kabili ngaphambi kokungena enkingeni yezezimali. Nakuba izaphulelo zesizini zingase zikhange isikhathi esifushane, imiphumela yesikhathi eside yokusebenzisa imali ngokweqile ku
13 Okthoba 2025 Akuwona wonke amafayela adlula edeskini le-Life Insurance Division ye-National Financial Ombud Scheme (NFO) aphela ngokudumala. Ngokuvamile, ukungenelela kwe-NFO kuguqula umbhalo - ukuguqula isimangalo esenqatshiwe sibe esikhokhelwayo, ukubuyisela isithunzi, nokubhala kabusha
1 Okthoba 2025 Umthetho udinga ukuthi zonke izimoto ezisemgwaqweni womphakathi zifanelekele ukuba semgwaqweni, futhi abahlinzeki bomshuwalense basemalungelweni abo okwenqaba isimangalo lapho ukungasebenzi kahle kwemoto kubangela ingozi. Njalo lapho imoto ishayisa umgwaqo, ingena esivumelwaneni esingakhulunywanga –
22 Agasti 2025 Ukufundisa abathengi kuphambili emisebenzini ye-National Financial Ombud Scheme (NFO) yokugubha i-Money Smart Week 2025. I-Money Smart Week iqala kusukela mhla zingama-25 kuya ku-31 Agasti ngaphansi kwesihloko esithi “I-Smart Money: Izisekelo Zezezimali Zekusasa Eliqinile”.
Njengoba amakhadi asebhange abonakalayo enikezwa kuzo zonke izinkundla zasebhange zedijithali, kanye nekhono lokulayisha la makhadi kumafoni nakwamanye amadivayisi agqokwayo, amakhadi abonakalayo ayathuthuka ngaphezu kwamakhadi angokoqobo noma imali yendabuko.
Njengoba kushintshe kakhulu isikweletu kusuka ethuluzini lokukhuphula ukuhamba kuya endleleni yokuphila yezidingo eziyisisekelo njengokudla, irenti, ugesi kanye nezokuthutha, kuzwakala izingcingo mayelana namazinga esikweletu angazinzile kubathengi.
I-NFO inomsebenzi wemithwalo yemfanelo eminingana kanye nemisebenzi esiza ukugcina umnotho waseNingizimu Afrika uphilile futhi uqinile kubathengi kanye nabahlinzeki bezinsizakalo zezimali ngokufanayo. Kubalulekile ukuthi sigcine inqubomgomo evulekile, sigcine iziteshi zokuxhumana zicacile futhi zifinyeleleka ngenkathi sisakaza umyalezo wethu, kanye nokuba yisakhamuzi senkampani esinomthwalo wemfanelo nesinomusa.
Ukusiza abathengi ngezikhalazo zabo nokunikeza iseluleko esifanele ngesikhathi esifanele kubantu basemakhaya nabasengozini kunganciphisa kakhulu izikhalazo ezivela emikhiqizweni yezezimali kanye nezinsizakalo kule miphakathi.
Selokhu yasungulwa ngonyaka odlule, i-National Financial Ombud Scheme South Africa (NFO) ibeke imali eningi kakhulu engu-R328,5 million ezandleni zabathengi abakhonondayo ababekhononda ngezikhungo zezimali.
Umbiko wezokwelapha awukwenzi ngokuzenzakalelayo isisebenzi sifanelekele umshwalense wokukhubazeka. Nakuba imibiko yezokwelapha iwubufakazi obubalulekile, inqubomgomo yomqashi yokuyeka emsebenzini wezokwelapha ingahluka kakhulu kunezindlela ezisetshenziswa ngumshwalense ekunqumeni ukufaneleka kwezinzuzo zokukhubazeka.
Kulesi simo esinzima sezomnotho, abanikazi bamapholisi bangase baphoqeleke ukudela ikhava yabo yephrimiyamu yomshuwalense wesikhathi esifushane noma ongeyona impilo ukuze bonge imali…
I-National Financial Ombud (NFO) iphinde yaqinisekisa ukuzibophezela kwayo ekuvikeleni abathengi bezikweletu ekuxhashazweni nasekuphathweni okungafanele - okuhlanganisa nokubolekisa ngokunganaki - njengoba isekela iNyanga Yenkululeko lapho ilungelo lesithunzi nokulingana ligujwa khona...
Amakhasimende asebhange anelungelo lokulindela isevisi enhle nokuthi izikhalazo zithathwe ngokungathi sína, kusho uNerosha Maseti, uMxazululi Ophambili we-Banking Division e-National Financial Ombud Scheme (NFO).