Advertisement for position of Credit Ombudsman

The Credit Ombud (situated in Randburg, Gauteng) is a non-statutory ombud scheme, which resolves disputes between the credit industry and consumers relating to credit information and non-bank credit agreements. The office also educates the public in matters pertaining to credit and the credit information industry.
To discharge its mandate, the Credit Ombud requires the services of an individual who also has extensive experience in the financial services and credit industry. The incumbent will be responsible inter alia for:
• Strategically positioning the office;
• Assessing and overseeing the compliance, operations, processes, policies, and procedures of the Credit Ombud against current and pending legislative and regulatory requirements with a view of recommending areas for optimization to the Council;
• Consulting and engaging with relevant stakeholders including credit providers, credit bureaux, regulators and industry bodies and consumer representatives;
• Providing sustained and effective leadership that promotes a culture that reflects the organisation’s values;
• Contributing high level strategies for the complaints-handling process in terms of the NCA and FSOS Acts and amendments necessitated by regulatory changes such as the FSRA;
• Drafting rulings where the alternative resolution processes failed to resolve disputes
This position requires a professional with the following attributes:

  1. Academic Background
    • A relevant tertiary degree is required
    • LLB with admission as an attorney/advocate, will be an advantage;
    • Knowledge of the NCA, its regulations, the FSOS, POPIA and FSRA Acts.
  2. Knowledge/Experience Required
    • At least 5 years working experience in a financial services regulatory/compliance environment;
    • Extensive experience in a senior executive role relating to dispute resolution or ombud processes in a financial services environment (insurance; banking; non-banking financial services) in South Africa;
    • Strong written and verbal communication and relationship building skills to deal with stakeholders;
    • Advanced problem solving, planning and facilitation abilities;
    • Decision making, strategic thinking, composure, and presentation skills;
    • Reputation for integrity and for fairness, effectiveness, and adherence to time limits;
    • Independent thinking, a fit and proper person, demonstrating high levels of competency, capability, and financial soundness;
    • Sound leadership qualities and the ability to effectively contribute to a service-driven organization;
    • Proven ability as a team leader with a commitment to create support and sustain an environment that enables the office to achieve results.
    The Credit Ombud is committed to furthering employment equity in its appointment practices. Interested candidates may forward CV’s to Avitha Nofal by 10 November 2020. Applicants who have not heard from us by 17 November 2020 should consider their applications unsuccessful. The remuneration package is negotiable; however, candidates must indicate their expected remuneration (cost to company) on their CV’s.