Our Divisions

Four Divisions, One Purpose

The NFO is made up of four divisions, each of which specialises in a different area of financial services. All four divisions are bound by the rules and regulations governing Ombudsman activities in South Africa, and operate in accordance with our stated values.

All four divisions of the NFO provide free, fair and impartial dispute resolution services in instances of complaints brought by consumers against banks, insurers, and other financial services providers.

The NFO’s four divisions are:

If you are not sure which division you need, please feel free to contact us for advice.

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