The NFO is made up of three divisions, each of which specialises in a different area of financial services. All three are bound by the rules and regulations governing Ombud scheme activities in South Africa and operate in accordance with our stated values.
The three divisions of the NFO provide free, fair and impartial dispute resolution services in instances of complaints brought by consumers against banks, credit providers and insurers (life and non-life).
Click on the links below to learn more about each NFO division:
If you are not sure which division you need, please feel free to
contact us for advice.
