Purpose
Resolve
To resolve financial services complaints fairly, impartially, and efficiently.
Provide
To provide a timely, informal and an accessible alternative dispute resolution service to financial service providers and their customers.
Promote
To promote financial education amongst consumers and financial institutions.
Our Vision
To be recognised as a world class financial services Ombud office, thereby enhancing consumer confidence in the industry, and improving financial services, consumer outcomes and knowledge by sharing our insights.
Core Values
- Effectiveness: Consistent redress in all appropriate sectors of financial services.
- Independence: Visibly objective, impartial, and unbiased.
- Accessibility: Well-known, easy to use, and free for consumers.
- Fairness: Processes and decisions that are visibly fair and equitable.
- Efficiency: Good quality and value for money.
- Openness: Clear and open to scrutiny about its work and the lessons that can be drawn from it.
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Complaints
Useful Information
Contact Us
Johannesburg
110 Oxford Road,
Houghton Estate,
Johannesburg,
Gauteng,
2198
Cape Town
6th Floor, Claremont Central Building,
6 Vineyard Road,
Claremont,
Cape Town,
7700
Media Queries
For all media-related queries, please contact us on media@nfosa.co.za.
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