The complainant submitted a claim for damage to his boundary wall which he stated had collapsed due to extreme weather conditions. The participant rejected the claim on the basis that the damage fell outside the scope of cover. The participant appointed a loss adjuster who

In a complaint that was submitted to our office, the complainant had submitted a claim to the insurer, also referred to as the participant, for damage to a microwave unit caused by power surge which was rejected by the participant on the basis that the

The complainant submitted a claim for accidental damage to a Smeg kettle. The insurer rejected the claim on the basis that the incident claimed for was not covered under the policy. The policy on which the complainant relied for indemnification was a perils-based policy, in

The complainant submitted a claim under his medical gap cover following a hospital stay. The claim was authorised by the insurer. However, the settlement offer was limited. In accordance with the policy terms and conditions, said the insurer, the settlement of a claim for a

A consumer fell victim to a sophisticated scam, losing R120 000.00, after responding to a social media advert offering discounted airline tickets. After submitting her phone number and email via a link, she was contacted through WhatsApp and instructed to download an app from the Google

The NFO is tasked with a number of responsibilities and duties that help keep South Africa’s economy healthy and robust for consumers and fi nancial services providers alike. It’s essential that we maintain an open door policy, keep communications channels clear and accessible while spreading our message, as well as being a responsible, generous corporate citizen.