Every complaint the NFOs receives is taken seriously. We are also committed to ensuring that any lessons learned in our review process are recommended and applied across our participant banks, credit providers, short-term insurers and long-term insurers.
How to Complain
before you make a complaint to the NFO, you need to go through the checklist below.
Submit a Complaint
All form fields must be filled in for a successful complaint submission.
Financial Services Providers
A list of the Financial Service Providers over which the NFO has jurisdiction.
FAQ's
Here are the contact details for the credit providers over which the NFO has jurisdiction.
Track a Complaint
Follow the status of your complaint by using this easy-to-use tracker.
Complaints Process
The stages of the complaints resolution procedure and how it works in practice.
Application for Assistance
To apply for assistance from the NFO, please complete the form below.
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Complaints
Useful Information
Contact Us
Johannesburg
110 Oxford Road,
Houghton Estate,
Johannesburg,
Gauteng,
2198
Cape Town
6th Floor, Claremont Central Building,
6 Vineyard Road,
Claremont,
Cape Town,
7700
Media Queries
For all media-related queries, please contact us on media@nfosa.co.za.
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