Before you open a case with the NFO, you need to submit your complaint directly to the financial services provider who you feel has treated you unfairly. Once you have gone through the complaints process provided by your bank, insurer or credit provider, you can contact the NFO if you are still dissatisfied with the outcome.
before you make a complaint to the NFO, you need to go through the checklist below.
Our complaints resolution procedure and how it works in practice.
To apply for assistance from the NFO, please complete the form below.
All form fields must be filled in for a successful complaint submission.
Follow the status of your complaint by using this easy-to-use tracker.