Every complaint the NFO receives is taken seriously. We are committed to ensuring that lessons learned in our review process are recommended and applied across our participant banks, credit providers, non-life insurers and life insurers.
How to Complain
before you make a complaint to the NFO, you need to go through the checklist below.
Submit a Complaint
All form fields must be filled in for a successful complaint submission.
Financial Services Providers
A list of the Financial Service Providers over which the NFO has jurisdiction.
Track a Complaint
Follow the status of your complaint by using this easy-to-use tracker.
Complaints Process
The stages of the complaints resolution procedure and how it works in practice.
Application for Assistance
To apply for assistance from the NFO, please complete the form below.
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For all media-related queries, please contact us on media@nfosa.co.za.
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