A credit card application was submitted by the complainant in October 2023 to Bank A supported by his ID, proof of address, salary advice, and bank statements. During the processing of the credit card application, Bank A sent a verification email to Bank B which issued
The complainant lodged a complaint against the bank after a foreign payment of R1,072,895.45—intended for the complainant—was fraudulently diverted to a third-party account. The complainant rendered services to an international client (the remitter). The remitter fell victim to a change of banking details scam through
The complainant purchased a motor vehicle financed through an instalment sale agreement with the bank for an amount of R511 660.00. Shortly after delivery, she experienced persistent mechanical problems, despite attempted repairs by the dealership; these problems were not resolved. The complainant and the dealership
The complainant was moving to another residence in another province and hired a moving company (“the company”) to transport her household contents. The complainant said that many of her items, which were of value, including sentimental value, were not delivered to her and she submitted
BACKGROUND The case concerned a funeral policy with Liberty Life (“the insurer”). The complainant was the beneficiary and premium payer. Ms R was both the policyholder and the life assured. Ms R (“the deceased”) died some 12 months after the policy was issued whereupon the