Inconsistent communication about cover results in premium refund When an insurer changes the scope of cover, clear and accurate communication is essential. King Price Insurance Company Ltd (King Price) first endorsed an insured’s policy to impose an additional excess for claims caused by acts of

Home Automation System Found to Form Part of the Building Sometimes it can be confusing to determine which short-term insurance product should cover which property. For example, is the property insured in terms of the policy a fixture or fitting? While this is not the

A credit card application was submitted by the complainant in October 2023 to Bank A supported by his ID, proof of address, salary advice, and bank statements. During the processing of the credit card application, Bank A sent a verification email to Bank B which issued

The complainant lodged a complaint against the bank after a foreign payment of R1,072,895.45—intended for the complainant—was fraudulently diverted to a third-party account. The complainant rendered services to an international client (the remitter). The remitter fell victim to a change of banking details scam through

The complainant purchased a motor vehicle financed through an instalment sale agreement with the bank for an amount of R511 660.00. Shortly after delivery, she experienced persistent mechanical problems, despite attempted repairs by the dealership; these problems were not resolved. The complainant and the dealership

The complainant was moving to another residence in another province and hired a moving company (“the company”) to transport her household contents. The complainant said that many of her items, which were of value, including sentimental value, were not delivered to her and she submitted

BACKGROUND The case concerned a funeral policy with Liberty Life (“the insurer”). The complainant was the beneficiary and premium payer. Ms R was both the policyholder and the life assured. Ms R (“the deceased”) died some 12 months after the policy was issued whereupon the