At the NFO, we are committed to delivering exceptional service and equitable outcomes to all financial services customers. However, we recognise that some people may need an additional level of assistance and care, due to factors including age, disability, limited financial literacy and personal challenges such as recent bereavement.

Our Vulnerable Consumers Policy is your guarantee that we will always bear these factors in mind, and strive to ensure that our services are accessible and inclusive for all financial services customers.

Please click on the link below to download the policy or contact us if you require any additional information or assistance.