Many insurers will still approve a motor vehicle claim when the insured was driving in a negligent way (that is, a less than reasonable way) – but will automatically reject a claim if there is evidence of reckless driving. At the NFO, we believe that

When an insurer rejects a claim, they may be relying on not just the wording of the insurance policy in question, but how this wording is applied to the facts of the case. This can lead to unhappiness and frustration for consumers, especially when they

Rejecting an insurance claim on the grounds of late notification by the complainant may not always be fair and reasonable. That’s especially the case when an insurer cannot prove that this delay resulted in any material prejudice. The TCF – Treating Customers Fairly – considerations

Financial ombud claws back R443m for consumers but the cases carry warnings 8 June 2026 by Neesa Moodley – Daily Maverick The National Financial Ombud Scheme (NFO) returned almost R443-million to South African consumers in only its second year of operation, a sharp rise from

In this in-depth interview with eNCA, National Financial Ombud Scheme CEO and Head Ombud Reana Steyn discusses the NFO’s achievements during 2025, including the fact the NFO successfully returned over R440 million to South African consumers. Reana answers questions about the increase in the number