Non-life Insurance Division

Non-life Insurance Division

The Non-life Insurance Division of the NFO specialises in providing an open, informal and approachable forum for alternative dispute resolutions. As with all NFO divisions, its assistance is provided free of charge.

The NFO’s Non-life Insurance Division deals with complaints arising from matters relating to non-life/short-term insurance. These include, but are not limited to, insurance policies for household contents, commercial vehicles and properties, travel, hospital and medical expenses and pets.

These complaints may relate to service, the administration of a non-life insurance contract by the insurer, settlements and rejected claims, and work carried out by an insurer’s authorised service provider.

Dispute resolution services offered by the Non-life Insurance Division of the NFO include Vehicle Insurance | Homeowners’ Insurance | Contents and Personal Possessions Insurance | Commercial Insurance | Other Types of Non-life Insurance, and more.

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