Table 1 shows
Complaints Received
The total number of new complaints received in the applicable period per insurer.
(Some of these complaints were sent on to the insurer to try and resolve with the complainant directly. If not resolved to the complainant’s satisfaction, our office then took up the complaint).
% of Total
The number of new complaints received in the applicable period per insurer expressed as a percentage (to two decimal places) of the total number of new complaints received by our office.
Cases considered
Those complaints in respect of which a case file was opened and the complaint was investigated by our office.
Cases finalised
Complaints finalised in the applicable period. (These include complaints received prior to 1 January 2022)
Resolved wholly/partially in favour of the complainant
For cases finalised in the applicable period, the percentage that were resolved wholly or partially (W/P) in favour of the complainant (by way of settlement, mediation, conciliation, recommendation or determination).
Table 2 shows
Finalised cases per nature of complaint per insurer
In Table 1, in the column titled ‘Cases Finalised’, you can access Table 2 for that insurer.
Table 2 categorises finalised cases according to ‘nature of the complaint’.
For each category, the table shows the total number of finalised cases for that category and, of that total, the number of finalised cases resolved wholly or partially (W/P) in favour of the complainant.
Subscribing Members Complaints Data 2022
Table 1
1Life Insurance Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
185 | 2.60% | 158 | 123 | 33 |
3Sixty Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
144 | 2.02% | 99 | 158 | 81 |
Abacus Insurance Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
20 | 0.28% | 14 | 10 | 5 |
ABSA Insurance and Financial Advisers (Pty) Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
0 | 0.00% | 0 | 0 | 0 |
ABSA Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
236 | 3.31% | 186 | 150 | 35 |
AIG Life South Africa Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
53 | 0.74% | 44 | 18 | 2 |
Alexander Forbes Investments Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
0 | 0.0% | 0 | 0 | 0 |
Alexander Forbes Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
12 | 0.17% | 10 | 5 | 2 |
Allan Gray Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
11 | 0.15% | 4 | 4 | 0 |
Assupol Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
230 | 3.23% | 148 | 85 | 30 |
AVBOB Mutual Assurance Society
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
145 | 2.03% | 86 | 58 | 24 |
Bidvest Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
7 | 0.10% | 6 | 4 | 1 |
BrightRock Life Insurance Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
50 | 0.70% | 40 | 38 | 10 |
Centriq Life Insurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
275 | 3.86% | 202 | 114 | 24 |
Clientele Life Assurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
319 | 4.48% | 237 | 158 | 33 |
Constantia Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
6 | 0.08% | 4 | 2 | 0 |
Constantia Life and Health Insurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
1 | 0.01% | 0 | 1 | 1 |
Discovery Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
233 | 3.27% | 207 | 132 | 25 |
Dotsure Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
1 | 0.00% | 1 | 1 | 0 |
Emerald Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
189 | 2.65% | 167 | 76 | 17 |
FedGroup Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
3 | 0.04% | 3 | 0 | 0 |
First Rand Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
119 | 1.67% | 77 | 64 | 17 |
Guardrisk Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
165 | 2.32% | 80 | 55 | 10 |
Guardrisk Micro Insurance Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
0 | 0.00% | 0 | 0 | 0 |
Hollard Life Assurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
697 | 9.78% | 522 | 346 | 111 |
Hollard Specialist Life Assurance Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
47 | 0.66% | 30 | 15 | 8 |
Investec Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
1 | 0.01% | 1 | 0 | 0 |
Just Retirement Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
1 | 0.01% | 1 | 0 | 0 |
Liberty Group Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
683 | 9.58% | 537 | 363 | 132 |
Long Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
2 | 0.03% | 0 | 0 | 0 |
Merrit Insurance Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
0 | 0.00% | 0 | 0 | 0 |
Metropolitan Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
465 | 6.53% | 314 | 228 | 74 |
MMI Group Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
280 | 3.93% | 220 | 156 | 51 |
Nedgroup Life Assurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
140 | 1.96% | 113 | 123 | 31 |
New Era Life Insurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
1 | 0.01% | 1 | 2 | 0 |
Ninety One Assurance Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
4 | 0.06% | 1 | 0 | 0 |
NMS Insurance Services Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
1 | 0.01% | 1 | 1 | 1 |
Old Mutual Alternative Risk Transfer Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
147 | 2.06% | 109 | 26 | 3 |
Old Mutual Life Assurance Company (SA) Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
1113 | 15.62% | 713 | 454 | 111 |
Outsurance Life Insurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
41 | 0.58% | 37 | 18 | 4 |
Professional Provident Society Insurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
40 | 0.56% | 32 | 20 | 7 |
PSG Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
1 | 0.01% | 1 | 1 | 0 |
Safrican Insurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
193 | 2.71% | 150 | 96 | 34 |
SA Home Loans Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
9 | 0.13% | 7 | 5 | 0 |
Santam Structured Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
93 | 1.31% | 68 | 45 | 13 |
Sanlam Life Insurance Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
355 | 4.98% | 282 | 187 | 36 |
Sanlam Developing Markets Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
331 | 4.64% | 248 | 133 | 39 |
Shield Life Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
2 | 0.03% | 2 | 2 | 1 |
Smart Life Insurance Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
8 | 0.11% | 4 | 2 | 2 |
Viva Life Insurance Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
2 | 0.03% | 2 | 2 | 0 |
Vodacom Life Assurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
7 | 0.10% | 5 | 5 | 1 |
Workers Life Assurance Company Limited
Complaints Received | % of Total | Cases Considered | Cases Finalised Click to Table 2 |
Resolved W/P in favour of |
Complainant | ||||
52 | 0.73% | 48 | 36 | 10 |