Late Notification: Reasonableness and Fair claims handling

Rejecting an insurance claim on the grounds of late notification by the complainant may not always be fair and reasonable. That’s especially the case when an insurer cannot prove that this delay resulted in any material prejudice. The TCF – Treating Customers Fairly – considerations may well come into play in such circumstances, as they did in our latest case study involving a taxi colliding with a boundary wall.

Click here to read the details, and see how fairness and reasonableness can sometimes trump exclusions in insurance policies.