The Credit Division of the NFO resolves complaints against credit providers brought by consumers. It has jurisdiction over its member credit providers, which include credit agents, credit bureaux, insurers, furniture and other retail stores, service providers, both large and small non-bank credit providers, and non-bank providers of credit for purchases of property and motor vehicles. In addition, the Credit Division can resolve complaints relating to professional micro financiers where these are members of MFSA.

As with all NFO Divisions, the Credit Division is committed to impartial, speedy and confidential resolutions of the complaints that fall under its remit.

Dispute resolution services offered by the Credit Division of the NFO include Credit Purchases (clothing, furniture etc.) | Personal Loans | Accounts | Statements | Interest Rates | Credit Bureau Listings, and more.