Advertisement for position of Credit Ombudsman

The Credit Ombud (situated in Randburg, Gauteng) is a non-statutory ombud scheme, which resolves disputes between the credit industry and consumers relating to credit information and non-bank credit agreements. The office also educates the public in matters pertaining to credit and the credit information industry.

To discharge its mandate, the Credit Ombud requires the services of a Legal Advisor to join the dispute resolution team that will be responsible inter alia, to:

  • Promote effective and consistent management of cases.
  • Development, implement and maintain standard operation procedures, policies relating to case management and dispute resolution.
  • Ensure adherence to the Credit Ombud’s ethos.
  • Conduct research and training when called upon to do so in various aspects of the law relating to credit and the financial industry in general.

This position requires a professional with the following attributes:

1.     Academic Background

  • LLB degree.
  • Knowledge of the NCA, its regulations, the FSOS, POPIA and FSRA Acts.
  • Admitted attorney/advocate with 2 or more years related experience (post articles) will be an advantage.

2.     Knowledge/Experience Required

  • Good knowledge of the National Credit Act; Magistrates Court Act, debt collection, the credit industry; legal processes; credit agreements and consumer rights.
  • Team player.
  • Sound computer literacy.
  • Good organisational and interpersonal abilities.
  • Analytical thinker.
  • Problem solving skills.
  • Initiative.
  • Management skills.
  • Excellent presentation skills.
  • Assertiveness.
  • Valid driver’s license
  • Fluency of African language/s will be an advantage.
  • Excellent verbal and written communication skills.

The Credit Ombud is committed to furthering employment equity in its appointment practices. Interested candidates may forward CV’s to Avitha Nofal avithan@creditombud.org.za by 18 June 2021. Applicants who have not heard from us by 30 June 2021 should consider their applications unsuccessful. The remuneration package is negotiable; however, candidates must indicate their expected remuneration (cost to company) on their CV’s.