Latest News
NFO Is Poised To Tackle Complaints Against Credit Providers
With consumers showing growing confidence about their financial future, access to credit is still considered essential for achieving financial goals.
Welcome to NFO South Africa
If you have a complaint against your financial services provider, you’re in the right place! The National Financial Ombud Scheme (NFO) is an independent body that resolves complaints brought by consumers against South African financial institutions – for free! The NFO is recognised as an industry ombud scheme by the Ombud Council (OC/001/24).
Complaints Process
When a complaint is lodged with the NFO, every attempt is made to establish and record whether the complainant should be identified as a “vulnerable complainant”.
Contact Us
Any consumer with a complaint about their financial services provider may approach the National Financial Ombud Scheme (NFO) for our free assistance.
About NFO
The primary purpose of the National Financial Ombud Scheme (NFO) is to resolve consumer complaints against financial service providers. As an independent organisation, we commit to resolve disputes impartially, speedily, confidentially and in an open, informal and approachable way – at no charge to the complainant.
The financial service providers within the NFO’s jurisdiction are those provided by our Participants, who comprise:
- Banks
- Credit Providers
- Short-Term Insurers (Non-Life Insurance)
- Long-Term Insurers (Life Insurance)
You can view a full list of our Participants here.
Lodging a Complaint?
Newsroom
Click on the articles below to read our most recent news, to find out more about the work of the NFO, and our involvement. in our corporate social investment initiatives.
Latest News
The Unusual Finance Chat – Look at Your Contract & Watch Out for the Unscrupulous Over the Festive Season
In this episode of The Unusual Finance Chat, Tinus de Jager and Jacques de Villiers unpack the latest developments in the world of insurance, both at home and abroad…
Press Releases
Financial Watchdog Recovers R161m – and Urges Festive Season Caution
As Black Friday approaches, the National Financial Ombud (NFO) is urging credit-active South Africans to exercise caution and avoid the financial pitfalls associated with impulsive spending…
Press Releases
Credit Active South Africans at Risk of Long-Term Financial Strain
As Black Friday approaches, the National Financial Ombud (NFO) is urging credit-active South Africans to exercise caution and avoid the financial pitfalls associated with impulsive spending…
Press Releases
Beware Criminals Targeting Tap-And-Go Cards For Festive Season Shopping
Tap-and-go bank cards which do not require a PIN for purchases up to R500 are a boon for criminals intent on going on a festive season shopping spree. The Banking Division Lead Ombud said complaints have been received…
Press Releases
Life Insurance Ombud Rules in Favour of Customary Wife
Must a woman be disregarded as a spouse if she does not sit on a mattress to mourn her deceased partner before the funeral? What are the requirements for recognition of a customary marriage?
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