If you have a complaint against your financial services provider, you’re in the right place! The National Financial Ombud Scheme (NFO) is an independent body that resolves complaints brought by consumers against South African financial institutions – for free! The NFO is recognised as an industry ombud scheme by the Ombud Council (OC/001/24).
When a complaint is lodged with the NFO, every attempt is made to establish and record whether the complainant should be identified as a “vulnerable complainant”.
Any consumer with a complaint about their financial services provider may approach the National Financial Ombud Scheme (NFO) for our free assistance.
The primary purpose of the National Financial Ombud Scheme (NFO) is to resolve consumer complaints against financial service providers. As an independent organisation, we commit to resolve disputes impartially, speedily, confidentially and in an open, informal and approachable way – at no charge to the complainant.
The financial service providers which participate in the NFO and therefore fall within our jurisdiction comprise:
You can view the full list of participants per division by selecting one of the divisions from the list above.
Click on the articles below to read our most recent news, to find out more about the work of the NFO, and our involvement. in our corporate social investment initiatives.
The complainant approached our office for assistance following the rejection of his motor vehicle claim. The participant rejected the claim on the basis of lack of due care or recklessness on the part of the driver, being the complainant. The participant relied on the following policy provisions to reject the complainant’s claim.
The case concerned a funeral policy with Liberty Life (“the insurer”). The complainant was the beneficiary and premium payer. Ms R was both the policyholder and the life assured. Ms R (“the deceased”) died some 12 months after the policy was issued whereupon the complainant lodged a claim.
Assisting consumers with their complaints and giving the right advice at the right time to rural and vulnerable people can significantly reduce the complaints arising from financial products and services in these communities.
Since its establishment a year ago, the National Financial Ombud Scheme South Africa (NFO) placed a staggering R328,5 million in the hands of aggrieved consumers who had complained about financial institutions.
A medical report does not automatically qualify an employee for disability insurance. While medical reports are crucial evidence, the employer’s medical boarding policy could well differ from the criteria used by the insurer for determining eligibility for disability benefits.
In this tough economic climate, policyholders may be forced to sacrifice their short-term or non-life insurance premiums cover to save money…
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