If you have a complaint against your financial services provider, you’re in the right place! The National Financial Ombud Scheme (NFO) is an independent body that resolves complaints brought by consumers against South African financial institutions – for free! The NFO is recognised as an industry ombud scheme by the Ombud Council (OC/001/24).
When a complaint is lodged with the NFO, every attempt is made to establish and record whether the complainant should be identified as a “vulnerable complainant”.
Any consumer with a complaint about their financial services provider may approach the National Financial Ombud Scheme (NFO) for our free assistance.
The primary purpose of the National Financial Ombud Scheme (NFO) is to resolve consumer complaints against financial service providers. As an independent organisation, we commit to resolve disputes impartially, speedily, confidentially and in an open, informal and approachable way – at no charge to the complainant.
The financial service providers which participate in the NFO and therefore fall within our jurisdiction comprise:
You can view the full list of participants per division by selecting one of the divisions from the list above.
Click on the articles below to read our most recent news, to find out more about the work of the NFO, and our involvement. in our corporate social investment initiatives.
A medical report does not automatically qualify an employee for disability insurance. While medical reports are crucial evidence, the employer’s medical boarding policy could well differ from the criteria used by the insurer for determining eligibility for disability benefits.
In this tough economic climate, policyholders may be forced to sacrifice their short-term or non-life insurance premiums cover to save money…
The National Financial Ombud (NFO) has reaffirmed its commitment to protect credit consumers from exploitation and unfair treatment – including reckless lending – as it endorses Freedom Month when the right to dignity and equality is celebrated…
Bank customers have every right to expect good service and for complaints to be taken seriously, says Nerosha Maseti, the Lead Ombud of the Banking Division at the National Financial Ombud Scheme (NFO).
The amalgamation of the Ombudsman for Banking Services (OBS), the Credit Ombud (CO), the Ombudsman for Long-Term Insurance (OLTI), and the Ombudsman for Short-Term Insurance (OSTI) into the National Financial Ombud Scheme (NFO)…
Having a professional driving permit (PrDP) would not have prevented the driver of a truck with goods from being hijacked at gunpoint, the Non-life Insurance Division of the National Financial Ombud Scheme South Africa (NFO) has ruled.
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