With virtual banking cards being offered across all digital banking platforms, and with the ability to load these cards on phones and other wearable devices, virtual cards are gaining ground over traditional physical cards or cash.

With the dramatic shifting of credit from a tool for upward mobility to a survival mechanism for basic necessities like food, rent, electricity and transport, alarm bells are being sounded about unsustainable debt levels of consumers.

The NFO is tasked with a number of responsibilities and duties that help keep South Africa’s economy healthy and robust for consumers and fi nancial services providers alike. It’s essential that we maintain an open door policy, keep communications channels clear and accessible while spreading our message, as well as being a responsible, generous corporate citizen.

The NFO is tasked with a number of responsibilities and duties that help keep South Africa’s economy healthy and robust for consumers and fi nancial services providers alike. It’s essential that we maintain an open door policy, keep communications channels clear and accessible while spreading our message, as well as being a responsible, generous corporate citizen.

The complainant approached our office for assistance following the rejection of his motor vehicle claim. The participant rejected the claim on the basis of lack of due care or recklessness on the part of the driver, being the complainant. The participant relied on the following policy provisions to reject the complainant’s claim.

The case concerned a funeral policy with Liberty Life (“the insurer”). The complainant was the beneficiary and premium payer. Ms R was both the policyholder and the life assured. Ms R (“the deceased”) died some 12 months after the policy was issued whereupon the complainant lodged a claim.