If you have a complaint against your financial services provider, you’re in the right place! The National Financial Ombud Scheme (NFO) is an independent body that resolves complaints brought by consumers against South African financial institutions – for free! The NFO is recognised as an industry ombud scheme by the Ombud Council (OC/001/24).
When a complaint is lodged with the NFO, every attempt is made to establish and record whether the complainant should be identified as a “vulnerable complainant”.
Any consumer with a complaint about their financial services provider may approach the National Financial Ombud Scheme (NFO) for our free assistance.
The primary purpose of the National Financial Ombud Scheme (NFO) is to resolve consumer complaints against financial service providers. As an independent organisation, we commit to resolve disputes impartially, speedily, confidentially and in an open, informal and approachable way – at no charge to the complainant.
The financial service providers which participate in the NFO and therefore fall within our jurisdiction comprise:
You can view the full list of participants per division by selecting one of the divisions from the list above.
Click on the articles below to read our most recent news, to find out more about the work of the NFO, and our involvement. in our corporate social investment initiatives.
Johannesburg, March, 4, 2025 The amalgamation of the Ombudsman for Banking Services (OBS), the Credit Ombud (CO), the Ombudsman for Long-Term Insurance (OLTI), and the Ombudsman for Short-Term Insurance (OSTI) into the National Financial Ombud Scheme (NFO) marked a significant moment for the financial services
Having a professional driving permit (PrDP) would not have prevented the driver of a truck with goods from being hijacked at gunpoint, the Non-life Insurance Division of the National Financial Ombud Scheme South Africa (NFO) has ruled. The NFO adjudicated a matter in which an
The start of a new year is a good time to check that one’s financial affairs are in order and nominating beneficiaries on your life insurance policies will ensure that the proceeds are paid timeously to the intended parties. When there is a valid beneficiary
With consumers showing growing confidence about their financial future, access to credit is still considered essential for achieving financial goals.
In this episode of The Unusual Finance Chat, Tinus de Jager and Jacques de Villiers unpack the latest developments in the world of insurance, both at home and abroad…
As Black Friday approaches, the National Financial Ombud (NFO) is urging credit-active South Africans to exercise caution and avoid the financial pitfalls associated with impulsive spending…
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