Cookies Policy

Effective Date: 15/03/2024

1. Introduction

Welcome to the Cookie Policy of National Financial Ombud Scheme South Africa (“NFOSA”, “we”, “us”, or “our”). This policy explains how we use cookies and similar technologies on our website [https://www.nfosa.co.za] (“Website”). By accessing or using our Website, you agree to the use of cookies as described in this policy.

2. What are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, mobile phone) when you visit our Website. They are commonly used to make websites work more efficiently and to provide information to website owners.

3. How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the functioning of our Website. They enable you to navigate through the site and use its features.

• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our Website by collecting information anonymously. This helps us improve the performance of our Website.

• Functionality Cookies: These cookies allow our Website to remember choices you make (such as language preferences) and provide enhanced features.

• Targeting/Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

4. Third-Party Cookies

We may also use third-party cookies, such as those from Google Analytics, to collect information about your browsing habits on our Website. These third parties may use this information to provide you with targeted advertising on other websites.

5. Your Choices Regarding Cookies

You can control and/or delete cookies as you wish. Most web browsers allow you to manage your cookie preferences. However, please note that if you choose to disable cookies, some features of our Website may not function properly.

6. Changes to this Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

7. Contact Us

If you have any questions or concerns about our use of cookies, please contact us at:

• Email: info@nfosa.co.za
• Phone: 0860-800-900
• Johannesburg Address: 110 Oxford Rd, Houghton Estate, Johannesburg, Gauteng, 2198
• Cape Town Address: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700

Thank you for visiting our Website.