NFO Appoints New Lead Ombud for Banking Division
03 June, 2024, Johannesburg, South Africa – The National Financial Ombud Scheme (NFO) today confirmed the appointment of Nerosha Maseti as Lead Ombud of the Banking Division.
“Nerosha brings over 18 years of Banking Ombudsman experience to her new role. She has proven abilities as a leader and in all aspects of Ombud operations, and we are excited to see where she takes the Banking Division going forward,” comments Board Chairperson, Haroon Y Laher.
“Nerosha has consistently delivered improvements within Ombud organisations, including during her time with the Banking Ombudsman. She instinctively understands the importance of trust within the working culture of each Ombud, and delivers on this requirement even as she maintains the very highest professional standards.”
Nerosha has obtained numerous qualifications which make her uniquely well-suited to the role of Lead Ombud in the Banking Division. In addition to being an admitted attorney, she holds an LLB and an LLM in Banking Law, and Diplomas in Advanced Contract and Drafting, Compliance Management and Banking, and Financial Markets, plus many other professional qualifications.
Prior to the creation of the NFO, Nerosha worked as Adjudication Manager for the Banking Ombudsman. In this role, she honed her investigative and leadership skills – competencies that will undoubtedly serve her well as she begins her tenure as Lead Ombud in the Banking Division.
Nerosha began her Ombud career as a Banking Adjudicator, before graduating to being the Deputy Manager Investigations and Investigations Manager and then the Adjudication Manager in 2021.
Her career trajectory has enabled her to gain insights into all aspects of Ombud operations, and given her a keen appreciation of the needs and requirements of both complainants and team members.
Nerosha has always focused on providing strategic leadership and stakeholder engagement – key skills within the Ombud space. As a natural mediator and seasoned negotiator, Nerosha has regularly been tasked with the most complex cases, and maintained her exceptionally high standards throughout.
“The amalgamation of the four predecessor financial Ombud schemes to create the NFO was a bold and innovative move. Its success will depend on recruiting and retaining people who will promote and protect the rights of stakeholders, whilst developing and implementing the strategy and objectives of the NFO. In Nerosha Maseti, the Board is confident that it has found just such a person,” concludes Laher.
