In this in-depth interview with eNCA, National Financial Ombud Scheme CEO and Head Ombud Reana Steyn discusses the NFO’s achievements during 2025, including the fact the NFO successfully returned over R440 million to South African consumers.

Reana answers questions about the increase in the number of complaints received by the NFO, and reveals the top complaint categories. She notes that now that the NFO has been in operation for over two years, awareness among consumers has grown.

More and more South Africans know that they can approach the NFO for free, fair and impartial dispute resolution services if they are unhappy with the way they have been treated by their bank, insurer or credit provider.

Watch the full video for more insights into the work and impact of the NFO, or click here to download the NFO’s 2025 Annual Report: https://www.nfosa.co.za/docs/nfo-annual-report-2025/