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0860 800 900
[email protected]
Media
Press Releases
Newsroom
Participants
Non-Life Insurance Participants
Life Insurance Participants
Banking Participants
Credit Participants
Become a Participant
Outreach
Partnerships
Stellenbosch University
Financial Literacy
Money Smart Week SA (MSWSA)
Media
Press Releases
Newsroom
Participants
Non-Life Insurance Participants
Life Insurance Participants
Banking Participants
Credit Participants
Become a Participant
Outreach
Partnerships
Stellenbosch University
Financial Literacy
Money Smart Week SA (MSWSA)
Search
Home
About Us
Mission, Vision and Values
Our Divisions
Non-Life Insurance
Life Insurance
Banking & Credit
Our Rules
Independence
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Rulings
Annual Reports
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Other Ombuds & Industry Bodies
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Submit a Complaint
How to Complain
Complaints Process
Complaints Process Flowchart
Application for Assistance
Online Complaint Form
Track Your Complaint
Home
About Us
Mission, Vision and Values
Our Divisions
Non-Life Insurance
Life Insurance
Banking & Credit
Our Rules
Independence
Our Board
Corporate Social Responsibility
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Vulnerable Consumers
Service Complaints Against the NFO
Case Studies
Rulings
Annual Reports
FAQ’s
Other Ombuds & Industry Bodies
Contact Us
Submit a Complaint
How to Complain
Complaints Process
Complaints Process Flowchart
Application for Assistance
Online Complaint Form
Track Your Complaint
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Ombudsman for Long-Term Insurance
Practice Notes
Marking a case incompetent: criteria for charging purposes
Marking a case incompetent: criteria for charging purposes
Criteria for Marking a Case Incompetent for Charging Purposes
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Compensation for poor service
Unreasonable complainant behaviour: policy on
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