If you have a complaint against your financial services provider, you’re in the right place! The National Financial Ombud Scheme (NFO) is an independent body that resolves complaints brought by consumers against South African financial institutions – for free! The NFO is recognised as an industry ombud scheme by the Ombud Council (OC/001/24).
When a complaint is lodged with the NFO, every attempt is made to establish and record whether the complainant should be identified as a “vulnerable complainant”.
Any consumer with a complaint about their financial services provider may approach the National Financial Ombud Scheme (NFO) for our free assistance.
The primary purpose of the National Financial Ombud Scheme (NFO) is to resolve consumer complaints against financial service providers. As an independent organisation, we commit to resolve disputes impartially, speedily, confidentially and in an open, informal and approachable way – at no charge to the complainant.
The financial service providers which participate in the NFO and therefore fall within our jurisdiction comprise of:
You can view the full list of participants per division by selecting one of the divisions from the list above.
As a financial services provider, your organisation is required to participate in the NFO. Participation brings multiple benefits, including enhanced compliance and increased consumer trust.
Click on the articles below to read our most recent news, to find out more about the work of the NFO, and our involvement. in our corporate social investment initiatives.
Since its establishment a year ago, the National Financial Ombud Scheme South Africa (NFO) placed a staggering R328,5 million in the hands of aggrieved consumers who had complained about financial institutions.
A medical report does not automatically qualify an employee for disability insurance. While medical reports are crucial evidence, the employer’s medical boarding policy could well differ from the criteria used by the insurer for determining eligibility for disability benefits.
In this tough economic climate, policyholders may be forced to sacrifice their short-term or non-life insurance premiums cover to save money…
The National Financial Ombud (NFO) has reaffirmed its commitment to protect credit consumers from exploitation and unfair treatment – including reckless lending – as it endorses Freedom Month when the right to dignity and equality is celebrated…
Bank customers have every right to expect good service and for complaints to be taken seriously, says Nerosha Maseti, the Lead Ombud of the Banking Division at the National Financial Ombud Scheme (NFO).
The amalgamation of the Ombudsman for Banking Services (OBS), the Credit Ombud (CO), the Ombudsman for Long-Term Insurance (OLTI), and the Ombudsman for Short-Term Insurance (OSTI) into the National Financial Ombud Scheme (NFO)…
Having a professional driving permit (PrDP) would not have prevented the driver of a truck with goods from being hijacked at gunpoint, the Non-life Insurance Division of the National Financial Ombud Scheme South Africa (NFO) has ruled.
The start of a new year is a good time to check that one’s financial affairs are in order and nominating beneficiaries on your life insurance policies will ensure that the proceeds are paid timeously to the intended parties.
With consumers showing growing confidence about their financial future, access to credit is still considered essential for achieving financial goals.
In this episode of The Unusual Finance Chat, Tinus de Jager and Jacques de Villiers unpack the latest developments in the world of insurance, both at home and abroad…
As Black Friday approaches, the National Financial Ombud (NFO) is urging credit-active South Africans to exercise caution and avoid the financial pitfalls associated with impulsive spending…
As Black Friday approaches, the National Financial Ombud (NFO) is urging credit-active South Africans to exercise caution and avoid the financial pitfalls associated with impulsive spending…
Tap-and-go bank cards which do not require a PIN for purchases up to R500 are a boon for criminals intent on going on a festive season shopping spree. The Banking Division Lead Ombud said complaints have been received…
Must a woman be disregarded as a spouse if she does not sit on a mattress to mourn her deceased partner before the funeral? What are the requirements for recognition of a customary marriage?
One of the reasons why insurance claims are rejected is because the insured failed to understand the details of the policy, especially what is covered and what isn’t.
The Non-life Insurance Division of the National Financial Ombud Scheme is sometimes required to make rulings on complaints brought by insured consumers who have had claims rejected by their insurers.
Commemorating the First 100 Days of the National Financial Ombud Scheme (NFO), Head Ombud, Reana Steyn took the opportunity to reflect on the newly-formed organisation’s significant achievements in this short space of time.
According to media reports there has been a significant increase in kidnappings in South Africa, where criminal syndicates have targeted South African entrepreneurs.
Reporting on the 2023 Annual Report for the Ombudsman of Banking Services (OBS), former Banking Ombudsman Reana Steyn, reflected on the past 23 years of the office’s existence.
The Ombudsman for Long-term Insurance (OLTI) and the Ombudsman for Short-term Insurance (OSTI) have published their last joint annual report for 2023, as they have now been incorporated into the National Financial Ombud Scheme South Africa (NFO).
South African consumers across the board find themselves increasingly under pressure due to the high cost of living and other factors outside their control, such as the increasing food and petrol prices, with most of their budget going towards essentials.
The National Financial Ombud Scheme (NFO) today confirmed the appointment of Nerosha Maseti as Lead Ombud of the Banking Division. “Nerosha brings over 18 years of Banking Ombudsman experience to her new role. She has proven abilities as a leader and in all aspects of Ombud operations, and we are excited to see where she takes the Banking Division going forward…”
The National Financial Ombud Scheme South Africa NPC (NFOSA) invites applications from interested candidates for the position of Lead Ombud: Banking Division…
The newly-formed National Financial Ombud Scheme (NFO) today announced the appointment of its first Head Ombud, Reana Steyn. “Reana’s extensive expertise and vast experience with the OBS, Credit Ombud and at one of the leading insurers, as well as her leadership position, her qualification as an attorney, coupled with her people management experience and training of staff of the previous schemes…
The newly-formed National Financial Ombud Scheme (NFO) today announced the beginning of operations as a single, one-stop, all-in-one dispute resolution service made up of the four (4) former existing services – the Ombudsman for Banking Services (OBS); the Credit Ombud (CO); the Ombudsman for Long-Term Insurance (OLTI); and the Ombudsman for Short-Term Insurance (OSTI).