CR293 Poor service Administration of policies by insurer –insurer agreeing to change its practice to provide efficient service. BACKGROUND The complainant, as the principal annuitant,
CR162 Poor service – Insurer providing confidential policy information to a third party Facts This was a complaint with a difference; a reminder that a
CR128 Bad service – compensation Facts The complainant added her sister to an existing funeral policy on 7 August 2001. When her sister died on
CR129 Funeral insurance – non-conclusion of contract – estoppel – compensation Facts The complainant was an existing policyholder with the insurer. In April 2004 he
CR97 Compensation for late payment of death benefits caused by unjustified delay by an insurer. Background Eleven years after the death of the deceased/policyholder, we
CR98 Ambiguity in a policy wording Background The policy in question was a retirement annuity. The issue was that nowhere on the schedule of rates