CR215 Costs – Complainant unhappy with return on his policies; alleging values diminished by surrender penalties Background The complainant had taken out three endowment policies
CR201 • Paid-up value – informed decision Background The complainant’s endowment policy, offering life and disability cover, had been in force for some 20 years
CR202 Payment – paid-up policies – insurer failing to implement premium escalation by increasing annual debit order amount as specified in the contracts – policies
CR65 Costs – alleged failure of broker to explain costs and commission structure – whether deductions on calculation of surrender value authorised by policy –
CR62 RA policy made paid-up – costs deducted Background In this case the policyholder took out a retirement annuity policy in August 2000 with a
C63 RA policies made paid-up – costs deducted Background The complainant took out 2 RA policies in February 2000 with a term for 25 years.